Legal
POPI Act Compliance
Last Updated: 22 February 2026
Introduction
Wings & Me (“we”, “us”, or “our”) is committed to protecting your personal information and respecting your privacy rights. This policy outlines our compliance with the Protection of Personal Information Act 4 of 2013 (POPIA), which governs how we collect, process, store, share, and dispose of personal information.
As a Certified Pranic Energy Healing Centre based in South Africa, we recognise the importance of maintaining the trust you place in us when sharing your personal data. This document explains your rights under POPIA and how we fulfil our obligations as a responsible party.
Our Commitment to POPIA Compliance
We adhere to the eight conditions for lawful processing of personal information as set out in POPIA:
- Accountability: We take responsibility for complying with all POPIA requirements
- Processing Limitation: We collect personal information lawfully and only for specific purposes
- Purpose Specification: We collect information for explicit, defined, and legitimate purposes
- Further Processing Limitation: We do not process information beyond its original purpose
- Information Quality: We take reasonable steps to ensure information is complete, accurate, and current
- Openness: We maintain transparency about how we process personal information
- Security Safeguards: We implement appropriate measures to protect your information
- Data Subject Participation: We enable you to access and correct your personal information
Why We Collect Personal Information
We collect and process personal information for the following purposes:
- Responding to enquiries: To answer your questions and requests for information about our healing services and programmes
- Session booking: To coordinate and confirm appointments for energy healing and somatic neuroplasticity sessions
- Room rental coordination: To process room rental enquiries and manage practitioner bookings
- Communication: To keep you informed about our services, events, and updates (with your consent)
- Legal compliance: To meet our regulatory and legal obligations under South African law
Types of Personal Information We Collect
Depending on your interaction with us, we may collect:
| Category | Examples |
|---|---|
| Identity Information | Name, surname |
| Contact Information | Email address, phone number, physical address |
| Booking Information | Session preferences, availability, special requirements |
| Professional Information | Occupation, qualifications (for room rental enquiries) |
| Technical Information | IP address, browser type (via website analytics) |
How We Process Your Information
Your personal information may be processed in the following ways:
- Internally: By authorised staff members and practitioners who require access to fulfil their duties
- Service Providers: With carefully selected third-party processors who assist us with email communications, form processing, and website hosting
- Legal Requirements: When required by law, court order, or regulatory authority
- Protection of Rights: To protect our legitimate interests or those of third parties
We ensure that any third party processing your information on our behalf is bound by appropriate data protection agreements.
Security Measures
We are committed to safeguarding your personal information through:
- Confidentiality: Treating all personal information as strictly confidential
- Technical Safeguards: Implementing encryption, secure access controls, and regular security assessments
- Organisational Measures: Limiting access on a need-to-know basis and maintaining awareness of data protection obligations
- Incident Response: Maintaining procedures to detect, respond to, and report data breaches as required by POPIA
- Data Retention: Retaining information only for as long as necessary or as required by law
Limitation of Liability: While we implement robust security measures, we cannot be held liable for loss or damage resulting from unauthorised disclosure that occurs despite our reasonable precautions and outside our direct control.
Your Rights Under POPIA
As a data subject, you have the right to:
| Right | Description |
|---|---|
| Access | Request confirmation of whether we hold your personal information and access to that information |
| Correction | Request correction or deletion of inaccurate, irrelevant, or outdated information |
| Objection | Object to the processing of your personal information on reasonable grounds |
| Deletion | Request destruction or deletion of your personal information (subject to legal retention requirements) |
| Withdrawal | Withdraw your consent to processing at any time (where processing is based on consent) |
| Complaint | Lodge a complaint with the Information Regulator if you believe your rights have been violated |
To exercise any of these rights, please contact our Information Officer using the details below.
Data Retention
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable laws and regulations. When information is no longer needed, we securely dispose of it in accordance with our data retention policy.
International Data Transfers
We do not transfer personal information to third countries or international organisations unless:
- You have provided explicit consent
- The transfer is necessary to fulfil a contract with you
- The recipient country has adequate data protection laws
- Appropriate safeguards are in place
Information Officer
In accordance with POPIA requirements, we have designated an Information Officer responsible for ensuring compliance and handling data subject requests:
- Name: Valentina Cortini-Nutt
- Role: Founder & Information Officer
- Email: info@spiritualcouncil.org
- Phone: +27 76 129 7140
Contact Us
For questions about this policy or to exercise your rights under POPIA, please contact us:
- Email: info@spiritualcouncil.org
- Phone: +27 76 129 7140
- Address: 266 Oak Ave, Ferndale, Randburg, 2194, South Africa
Organisation: Wings & Me – Certified Pranic Energy Healing Centre
Complaints
If you are not satisfied with our response to your request or believe we have violated your rights under POPIA, you may lodge a complaint with:
The Information Regulator (South Africa)
- Email: inforeg@justice.gov.za
- Website: inforegulator.org.za
- Phone: +27 10 023 5200
Updates to This Policy
We may update this policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this policy periodically.
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