Skip to content

Legal

Privacy Policy

Last Updated: 24 February 2026

Introduction

Wings & Me (“we”, “us”, or “our”) is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website wingsandme.com or interact with our services.

We comply with the Protection of Personal Information Act (POPIA) of South Africa and other applicable data protection laws.

Information We Collect

Information You Provide

When you interact with us, we may collect:

  • Contact Information: Name, email address, phone number, and mailing address
  • Booking & Enquiry Information: Details about services you enquire about, preferred session times, and special requirements
  • Room Rental Information: Professional details and availability when submitting a room rental enquiry
  • Communication Data: Messages, feedback, and correspondence you send to us via our contact form or WhatsApp

Information Collected Automatically

When you visit our website, we may automatically collect:

  • Device Information: IP address, browser type, operating system, and device identifiers
  • Usage Data: Pages visited, time spent on pages, links clicked, and navigation patterns
  • Cookies and Tracking Technologies: Information collected through cookies and similar technologies (see our Cookie Policy)

How We Use Your Information

We use the information we collect to:

  • Deliver Our Services: Respond to your enquiries and coordinate session bookings
  • Communicate With You: Send confirmations, updates, and important announcements (with your consent)
  • Improve Our Website: Analyse usage patterns to enhance user experience and website functionality
  • Comply With Legal Obligations: Meet our legal and regulatory requirements under South African law
  • Protect Our Organisation: Detect, prevent, and address fraud, security issues, or technical problems

Under POPIA, we process your personal information based on:

  • Your Consent: When you voluntarily provide information or opt in to communications
  • Legitimate Interest: To operate our centre effectively and deliver our healing and wellness services
  • Contractual Necessity: To fulfil our obligations when you book a session or room rental
  • Legal Compliance: To meet our legal and regulatory requirements

Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

  • Service Providers: Trusted third parties who assist us with website hosting, email delivery, and analytics (subject to confidentiality agreements)
  • Legal Requirements: When required by law, court order, or governmental authority
  • Protection of Rights: To protect our rights, safety, or property, or that of our users or the public

Third-Party Services

Our website may use the following third-party services:

  • Cookie-Script: For cookie consent management and compliance (see our Cookie Policy)
  • Google Analytics: For website traffic analysis and user behaviour insights
  • Netlify Forms: For secure form submission processing
  • Cloudinary: For image hosting and delivery
  • WhatsApp: For direct communication and booking enquiries

Each third-party service has its own privacy policy governing the use of your information.

Your Rights Under POPIA

As a data subject, you have the right to:

  • Access: Request a copy of the personal information we hold about you
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information (subject to legal retention requirements)
  • Object: Object to the processing of your personal information in certain circumstances
  • Withdraw Consent: Withdraw your consent for marketing communications at any time
  • Lodge a Complaint: File a complaint with the Information Regulator if you believe your rights have been violated

To exercise any of these rights, please contact us using the details provided below.

Data Security

We implement appropriate technical and organisational measures to protect your personal information, including:

  • Secure Socket Layer (SSL) encryption for data transmission
  • Secure storage with access controls
  • Regular security assessments and updates
  • Staff awareness of data protection practices

While we strive to protect your information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law.

  • Enquiry & Booking Records: Retained for the duration of our business relationship and as required by applicable law
  • Communication Preferences: Retained until you unsubscribe or request deletion
  • Website Analytics: Aggregated and anonymised data may be retained indefinitely

Cookies

Our website uses cookies to enhance your browsing experience. You can control cookie settings through your browser preferences. For more details, please see our Cookie Policy.

Children’s Privacy

Our website is not directed at children under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it promptly.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:

Organisation: Wings & Me – Certified Pranic Energy Healing Centre Information Officer: Valentina Cortini-Nutt

You may also contact the Information Regulator of South Africa: